Responsible Gaming

Gambling carries an inherent risk of financial loss. No strategy or system can guarantee a win, and every bet placed should be treated as entertainment rather than a source of income.

1W encourages all players in Ireland to approach betting in a way that protects their finances and overall well-being. The following principles can help you play responsibly:

• Set a budget before you play. Only gamble with money you can afford to lose.
• Treat gambling as entertainment. It is not a method for earning money or solving financial difficulties.
• Use deposit limits. Control how much you add to your account on a daily, weekly, or monthly basis.
• Take regular breaks. Use session time limits to avoid spending longer than intended.
• Keep track of your activity. Review your betting history regularly to stay aware of your habits.
• Never chase losses. Trying to win back money you have lost can lead to greater harm.
• Avoid gambling under stress. Do not play when you are emotionally distressed, tired, or under the influence of alcohol.
• Balance gambling with other activities. Maintain a healthy variety of hobbies and social engagements.

Our responsible gaming tools are available directly in your account settings. You are always in control of how you play.

Gambling addiction is a serious condition that can develop gradually and affect anyone. Recognising the warning signs early is an important step towards getting the right support.

The following indicators may suggest that gambling has become a problem:

• Spending more money on gambling than you originally intended
• Finding it difficult to stop or reduce how often you bet
• Continuing to gamble despite negative consequences to your finances, relationships, or mental health
• Gambling to escape stress, anxiety, or personal difficulties
• Lying to family members or friends about the extent of your gambling activity
• Borrowing money or selling possessions to fund gambling
• Feeling restless or irritable when you are not gambling
• Neglecting responsibilities at work, home, or in your personal life due to gambling
• Repeatedly trying to win back losses by placing further bets
• Losing interest in activities you previously enjoyed because gambling takes priority

If you recognise any of these signs in yourself or someone you care about, it is important to seek help without delay. Gambling addiction is a recognised condition, and effective support is available in Ireland.

Taking action early gives you the best chance of regaining control. There are practical steps you can take to address problematic gambling behaviour and protect your well-being.

1W recommends the following approaches:

• Acknowledge the problem. Accepting that gambling has become an issue is the first and most important step.
• Use self-exclusion tools. You can request a self-exclusion period through your account, temporarily or permanently restricting your access to the platform.
• Set strict account limits. Apply deposit, loss, and wager limits to reduce the amount you are able to spend.
• Activate cool-off periods. Take a short break from gambling by using the time-out feature available in your account settings.
• Speak to someone you trust. Sharing your concerns with a friend, family member, or counsellor can provide immediate relief and guidance.
• Contact a professional support service. Trained counsellors in Ireland specialise in gambling addiction and offer confidential assistance.
• Block access to gambling sites. Use filtering software such as Gamban to prevent access to betting platforms across all your devices.
• Review your finances. Seek advice from a financial counsellor if gambling has caused monetary difficulties.
• Avoid triggers. Identify situations, emotions, or environments that prompt the urge to gamble and develop strategies to manage them.
• Engage with a support group. Peer support programmes such as Gamblers Anonymous offer a community of people with shared experiences.

You do not have to manage this alone. Support is available, and taking the first step matters.

A number of trusted organisations in Ireland provide free, confidential support for people affected by gambling addiction. Reaching out to these services is a positive and courageous step.

• Gambling Care Ireland – www.gamblingcare.ie – A dedicated Irish service offering counselling and support for individuals and families affected by problem gambling.
• Gamblers Anonymous Ireland – www.gamblersanonymous.ie – A peer support fellowship for people who wish to stop gambling, with meetings held throughout Ireland.
• Problem Gambling Ireland – www.problemgambling.ie – Provides information, a helpline, and access to professional counselling services across Ireland.
• HSE Mental Health Services – www.hse.ie/mentalhealth – The Health Service Executive offers mental health support that includes help for addictive behaviours, including gambling.
• Gamban – www.gamban.com – Software that blocks access to gambling websites and applications across all your devices.
• GamCare – www.gamcare.org.uk – Provides free information, support, and counselling for people affected by gambling problems, accessible to users in Ireland.

If you are concerned about your gambling behaviour or need assistance activating any of the responsible gaming tools on your account, our support team is available to help. You can reach 1W at any time through the following channels:

• Live Chat – Available directly on the website and mobile app for immediate assistance
• Email – Send your query to our support team and receive a detailed response
• Help Centre – Access our online FAQ section for guidance on account controls, limits, and self-exclusion options

All responsible gaming requests, including self-exclusion and limit adjustments, are handled with full confidentiality and processed promptly. Your well-being is our priority.