1W Registration, Login and Verification Process

Registering through the 1W mobile app follows the same core process as the website, though the layout is optimised for a smaller screen. Once the app is downloaded and open, use the steps below to create your account.

1. Open the App and Tap Register: Launch the 1W app on your device and tap the “Register” button displayed on the home screen.
2. Select a Registration Method: Choose to sign up by email, phone number, or social login (Google or Telegram), depending on your preference.
3. Fill in Your Account Details: Enter your personal information as prompted, set a secure password, and select your preferred currency.
4. Accept the Terms and Submit: Tick the box to confirm you are 18 or older and agree to the terms and conditions, then tap submit to activate your account.
5. Deposit and Start Playing: Go to the cashier within the app, select a payment method, and make your first deposit to claim your welcome bonus.

Before you complete the sign-up process, there are a number of rules you must meet to hold a valid account. These requirements exist to protect users, comply with responsible gambling obligations, and ensure that the platform operates fairly for everyone. Only one account per person is permitted, and all information you provide during registration must be accurate and up to date. Failure to meet any of the following requirements may result in your account being restricted or closed.

1. Age Requirement: You must be at least 18 years old to register and use the platform. Age verification will be required before any withdrawal can be processed.
2. One Account Per Person: Each user is permitted to hold only one account. Creating duplicate accounts is not allowed and will lead to suspension.
3. Accurate Personal Information: You must provide your real name, date of birth, and valid contact details during the registration process.
4. Document Verification: You will need to submit a valid government-issued photo ID and proof of address as part of the account verification process.
5. Geographic Eligibility: You must be located in a jurisdiction where online gambling is legally permitted. It is your responsibility to confirm that accessing the platform is lawful in your location.

Account verification is a required step for all users on the platform and is in place to protect your account and ensure compliance with anti-money laundering regulations. Completing your verification allows you to process withdrawals, lift any deposit limits that may apply, and confirms that your account belongs to you. For players in Ireland, this process is handled entirely within the platform and typically takes no longer than 24 to 48 hours once all documents are submitted.

1. Identity Verification: Submit a valid government-issued photo ID, such as a passport or driving licence, to confirm who you are.
2. Proof of Address: Provide a recent utility bill, bank statement, or official letter dated within the last three months showing your name and current address.
3. Payment Method Verification: Depending on the deposit method you have used, you may be asked to provide a screenshot or image of your payment method to confirm ownership.
4. Additional Checks: In some cases, the support team may request additional documentation. You will be notified by email if anything further is needed.
5. Verification Confirmed: Once all submitted documents are reviewed and approved, your account will be fully verified and all withdrawal restrictions will be lifted.

Accessing your 1W account is quick and straightforward once your registration is complete. Use the steps below to sign in and get back to your games or bets.

Open the Login Page

Click the “Login” or “Sign In” button at the top of this page to open the account access screen.

Enter Your Credentials

Type in the email address or phone number you registered with, followed by your password. If you signed up via a social account, select that option and authenticate through the relevant provider.

Complete Any Security Check

If two-factor authentication is enabled on your account, enter the code sent to your phone or email when prompted.

Access Your Account

Once your details are confirmed, you will be signed in and directed to your account dashboard, where your balance, bonuses, and betting history are available.

After completing your sign-up, you are eligible to claim a welcome bonus of up to 500% across casino and sports betting products. The bonus structure rewards your first deposits, giving you extra funds to explore the platform from the moment your account is active. Review the table below for the key details before making your first deposit.

Bonus terms, including minimum deposit thresholds and wagering requirements, are subject to change. Always review the current terms on the promotions page of your account before depositing.

• Problem: Verification email not received. Solution: Check your spam or junk folder. If the email is not there, request a new one from the registration confirmation screen or contact support.
• Problem: Phone number already in use. Solution: This usually means an account already exists under that number. Try logging in, or contact support to check your existing account status.
• Problem: Registration form not submitting. Solution: Ensure all required fields are completed correctly and that your browser is up to date. Try clearing your cache or switching browsers, then attempt again.
• Problem: Country or region not available in the sign-up form. Solution: Access to the platform may be restricted in your location. Contact support to confirm whether your region is supported.
• Problem: Document upload failing during verification. Solution: Check that your file is in an accepted format (JPG, PNG, or PDF) and does not exceed the maximum file size. If the issue persists, reach out to the support team directly.

If you have forgotten your password, you can regain access to your account quickly through the standard recovery process. Follow the steps below.

1. Go to the Login Page: Click the “Login” button on this page and look for the “Forgot password?” link beneath the password field.
2. Enter Your Registered Email or Phone Number: Input the email address or phone number associated with your account. A recovery link or verification code will be sent to that contact.
3. Check Your Email or Phone: Open the message you receive. If using email recovery, click the reset link. If using phone recovery, enter the code provided in the recovery screen.
4. Set a New Password: Choose a new password that is strong and unique. Confirm it when prompted and save your changes.
5. Log In: Use your new password to sign in to your account. If you do not receive the recovery message within a few minutes, contact support for assistance.

You can request to have your account closed at any time, whether you are taking a break from gambling or no longer wish to use the platform. Before submitting a deletion request, make sure any remaining balance has been withdrawn.

1. Log In to Your Account: Sign in using your registered credentials and go to your account settings.
2. Locate the Account Closure Option: Navigate to the responsible gambling or account management section within settings. Some users may need to contact support directly if a self-service closure option is not visible.
3. Submit Your Request: Follow the on-screen steps to request account deletion, or send a written request to the support team via live chat or email, clearly stating that you want your account permanently closed.
4. Confirm the Deletion: A confirmation may be sent to your registered email address. Follow any final steps required to complete the closure.